Posted Date : April 10,2018
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-15624
Government Authority located in Ohio; USA based organization looking for expert vendor for information technology service management system.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide information technology service management system to identification and selection a replacement system for current IT Service Management and IT Asset Management system to improve and enhance customer support.
- new systems should assist in the implementation of a set of processes that follows industry best practices. The objective of the project is to further align IT services to the organization’s needs by ensuring that the right processes and technology are in place. The system should be able to provide improved metrics and key performance indicators to improve customer service, IT service delivery quality and timeliness. In addition, the new systems should assist in increasing control over IT assets through improved tracking and provide more accurate analysis to the impact of changes to hardware and software.
(2) All question must be submitted no later than April 13, 2018.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location
Budget :
Deadline to Submit Proposals: April 20,2018
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-15624
Government Authority located in Ohio; USA based organization looking for expert vendor for information technology service management system.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide information technology service management system to identification and selection a replacement system for current IT Service Management and IT Asset Management system to improve and enhance customer support.
- new systems should assist in the implementation of a set of processes that follows industry best practices. The objective of the project is to further align IT services to the organization’s needs by ensuring that the right processes and technology are in place. The system should be able to provide improved metrics and key performance indicators to improve customer service, IT service delivery quality and timeliness. In addition, the new systems should assist in increasing control over IT assets through improved tracking and provide more accurate analysis to the impact of changes to hardware and software.
(2) All question must be submitted no later than April 13, 2018.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location
Budget :
Deadline to Submit Proposals: April 20,2018
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$