Posted Date : April 16,2019
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : UNCT-11371
Government Authority Located in Fort Worth, Texas; USA based organization looking for expert vendor for problem gambling helpline services.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide problem gambling helpline services and will provide accurate, updated and easy-to-use web resources for residents to obtain information and referrals for help with the consequences of problem gambling, the Helpline will include a 24/7 /365 call line and web-enabled chat windows,
- Ensures adequate training of crisis counsellors and information and referral agency staff,
- Staff participates in problem gambling-specific training,
- Has live chat with clients available via the internet,
- Provides real time referrals to service agencies by area of call (zip code or other) and caller's needs,
- Must refer for co-occurring issues in addition to gambling, such as suicidal ideation, financial problems, food or housing challenges, domestic violence, etc.,
- Monitors calls for customer satisfaction,
- Updates web and caller resource list at least once a week, as needed,
- to the government authority located in Columbus, OH.
(2) A contract term will be for two years.
[C] Eligibility:
Onshore (USA Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: April 23,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : UNCT-11371
Government Authority Located in Fort Worth, Texas; USA based organization looking for expert vendor for problem gambling helpline services.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide problem gambling helpline services and will provide accurate, updated and easy-to-use web resources for residents to obtain information and referrals for help with the consequences of problem gambling, the Helpline will include a 24/7 /365 call line and web-enabled chat windows,
- Ensures adequate training of crisis counsellors and information and referral agency staff,
- Staff participates in problem gambling-specific training,
- Has live chat with clients available via the internet,
- Provides real time referrals to service agencies by area of call (zip code or other) and caller's needs,
- Must refer for co-occurring issues in addition to gambling, such as suicidal ideation, financial problems, food or housing challenges, domestic violence, etc.,
- Monitors calls for customer satisfaction,
- Updates web and caller resource list at least once a week, as needed,
- to the government authority located in Columbus, OH.
(2) A contract term will be for two years.
[C] Eligibility:
Onshore (USA Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: April 23,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$